![]() ![]() The problem - or opportunity, depending on how you see it - is that ITIL 4 no longer defines a specific set of processes that we can translate into process templates. ITIL® 4, the latest edition of the popular service management framework, has now been released, and I'm often asked these days when an updated ITIL 4 edition of our ITIL® Process Map will be available. A complete introduction to service management and ITIL 4 in the free YaSM Service Management Wiki. ![]() The YaSM model is in tune with ITIL 4, and 100% compatible with ISO 20000, the international standard for service management.
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